Our Helpdesk Support service, where we provide "Unlimited Tickets". This offering is designed to address and resolve your issues promptly and efficiently, with the service framework strictly defined within the parameters of your chosen support package.

‍Unlimited Queries within Support Package: You are free to raise as many queries or report as many issues as you need. However, please note that the issues or queries should fall within the scope of the chosen support package. Our helpdesk team will promptly address each one to ensure your operations continue smoothly.

‍Support Availability: To ensure we deliver top-notch and timely service, our dedicated support team is available from Monday to Friday, 9 AM to 5:30 PM. You can reach out to us during these hours for immediate assistance.

‍Prompt and Timely Responses: We understand the value of your time. Regardless of the volume of tickets raised, each ticket receives individual attention, with prompt responses and quick resolution being our top priority.

‍Customized Attention: Each ticket you raise receives individual attention, and our support solutions are tailored to address your specific problems, ensuring personalized and effective service.

‍Issue Variability: We welcome a wide range of issues, from minor glitches to major bugs or information requests. However, it's crucial to note that the issues should align with the services specified in your support package.

‍Continuous Support: As part of your support package, you have continuous access to our helpdesk support throughout the validity of your package. We are committed to providing you with consistent, high-quality support.

Our Helpdesk Support service with Unlimited Tickets assures you of our constant backing, focusing on swift issue resolution and maximum user satisfaction. Please remember to check the details of your support package for the range of issues covered.

This comprehensive service is designed to simplify and secure your IT infrastructure while optimising device functionality.

Hardware Management: With this service, we handle all aspects of your hardware infrastructure. We assist with procurement, installation, configuration, and ongoing maintenance, ensuring your hardware performs optimally. Our team of experts is available to troubleshoot any issues, providing quick solutions to minimize downtime.

Endpoint Management: This aspect of our service focuses on managing all endpoint devices connected to your network, such as laptops, desktops, smartphones, and tablets. We implement robust security protocols, carry out necessary software updates, and ensure all devices comply with your company's IT policies. Our primary goal is to protect your network from potential threats while promoting seamless device integration and operation.

Asset Management: Our asset management service gives you a complete overview of your IT assets, helping you understand what you have, where it is, and how it’s being used. This includes tracking hardware, software licenses, and other IT assets throughout their lifecycle. Our solution assists with strategic decision-making, enables efficient resource allocation, and helps ensure compliance with software licensing agreements.

Device Warranties: We understand the importance of safeguarding your investments. That's why we manage your device warranties for you. From keeping track of warranty periods and terms to handling warranty claims and coordinating repairs or replacements, we take care of it all. This service takes the burden off your shoulders, ensuring your devices are always covered and any issues are promptly addressed.

Our comprehensive solution offers an all-in-one package to streamline and secure your IT environment. By trusting us with your Hardware, Endpoint, Asset Management, and Device Warranties, you can focus on what you do best: growing your business.

Our offering is meticulously crafted to ensure the efficient operation of your IT infrastructure, enabling your organisation to function at its utmost efficiency.

‍Network Management: Our service includes comprehensive supervision, maintenance, and enhancement of your business network. We manage all network devices such as routers, switches, firewalls, and more, constantly monitoring performance to quickly rectify potential issues. Tasks such as provisioning, routing, and IP address management are handled by our team, ensuring a secure, reliable, and efficient network.

‍Infrastructure Management: The very heart of your business is your IT infrastructure. Our dedicated team ensures this heart remains robust through comprehensive management of your servers, storage systems, and software systems. Regular system updates, implementation of security protocols, and optimisation of system performance are part of our commitment to seamless business operations.

‍Proactive Monitoring: We employ cutting-edge tools for continuous monitoring of your network and infrastructure, detecting and resolving issues before they escalate and impact your business operations.

‍Scalability: As your organisation grows, so will your network and infrastructure needs. Our services are designed to expand with your business, ensuring that you always have the appropriate IT resources to support your operations without incurring unnecessary expenditure.

‍Disaster Recovery: Recognising that each minute of downtime can be costly, we have robust disaster recovery plans ready. These are tailored to your business's Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for every service, ensuring quick recovery and minimal disruption in the event of system failure or data loss. To create these bespoke plans, itis vital that we liaise directly with department heads and those who must remain online at all times. This will ensure we can shape a strategy that directly addresses the core services' needs and enables a more effective response.

By choosing our Network & Infrastructure Management service, you can have peace of mind that your IT operations are managed effectively and efficiently, leaving you free to focus on your core business activities.

We have designed our services with a proactive approach that intends to strengthen your digital security, protect your data, and augment your overall cybersecurity posture, specifically within the framework of Microsoft 365 (M365).

‍Cybersecurity Management: Our specialised team offers extensive cybersecurity services intended to defend your M365 environment from diverse threats. This involves deploying robust firewalls, performing regular updates and patches, ensuring secure configurations, and executing strong intrusion detection and prevention systems. We conduct internal audits and vulnerability assessments at our discretion to pinpoint potential areas of concern and initiate prompt corrective measures. Please note that these audits are for our team's internal use, and may not contain data beneficial to the client. Our aim, through continuous monitoring within the limits of the available M365 service logs, is to secure your digital assets and maintain undisrupted operations.

‍Secure Score Management: Your Secure Score within M365 is a crucial indicator of your organisation's security posture. We aid you in enhancing and sustaining this score by implementing security configurations following best practices, carrying out regular security reviews, and addressing identified issues without delay. Periodic updates and reports about your Secure Score allow you to comprehend your security status at any given time, thereby facilitating informed decisions.

‍Exposure Score Management: Your Exposure Score, a M365-specific metric, represents the potential risk your organisation carries with respect to cybersecurity threats. Our service concentrates on managing and reducing this score through rigorous risk assessments, proactive threat hunting, and the establishment of suitable security controls. Regular patching of your systems and the phasing out of obsolete software contribute to decreasing your exposure to potential threats. Through these services, our objective is to deliver a comprehensive approach to cybersecurity within yourM365 environment. This not only safeguards you from threats but also encourages a culture of cybersecurity awareness within your organisation. Allow us the responsibility of securing your digital landscape, so you are free to focus on your core business objectives.

Our Microsoft 365 Defender Management service, meticulously designed to provide comprehensive security for your digital environment, leveraging Microsoft's advanced threat protection capabilities.

‍Integrated Security Management: Our service brings together all of Microsoft's key security solutions, including Microsoft Defender for Office 365, Microsoft Defender for Identity, Microsoft Defender for Endpoint, and Microsoft Defender for Cloud Apps under one unified platform.

‍Threat Detection and Response: We monitor your environment 24/7 for potential threats using the powerful detection capabilities of Microsoft 365 Defender. When a threat is identified, our team swiftly responds, investigating and mitigating the threat to prevent any harm to your systems and data.

‍Proactive Threat Hunting: Beyond automated threat detection, our team conducts proactive threat hunting. Utilizing the advanced tools in Microsoft 365 Defender, we can identify indicators of attacks and hidden threats before they can cause damage.

‍Incident Management: In the event of a security incident, our team will handle the entire process from investigation to remediation. We track and resolve security incidents while providing you with detailed reports of the incident and actions taken.

Our Microsoft Defender ATP(Advanced Threat Protection) Management service, expertly designed to safeguard your endpoints from complex cybersecurity threats, leveraging Microsoft's powerful security solution.

‍Endpoint Security Management: Our team manages the deployment and configuration of Microsoft Defender ATP across all your endpoints. This ensures comprehensive protection, detecting, preventing, and responding to threats on every device connected to your network.

‍Threat Detection and Response: We leverage the power of Microsoft Defender ATP's sophisticated threat detection capabilities to monitor your environment continuously. In the event of a detected threat, our team swiftly responds with appropriate remediation actions to mitigate potential harm.

‍Vulnerability Management: Our service includes managing the vulnerability assessment capabilities of Microsoft Defender ATP. We identify vulnerabilities in your system and prioritize them based on the potential impact, facilitating targeted and effective mitigation.

‍Proactive Threat Hunting: Our team conducts proactive threat hunting using the advanced tools provided by Microsoft Defender ATP. This allows us to identify indicators of attacks and potential threats, often before they can manifest into security incidents.

‍Automated Investigation and Remediation: We leverage Microsoft Defender ATP's automation features to rapidly investigate alerts and remediate threats. This automation helps minimize the time from detection to response, reducing the potential impact of threats.

‍Security Analytics and Reporting: We provide regular security reports and insights using Microsoft Defender ATP's analytics capabilities. This gives you a clear understanding of your security posture, threat landscape, and our team's actions to protect your environment.

‍Incident Management: In case of a security incident, we manage the entire process, from initial detection and investigation to containment and recovery. We provide detailed reports of the incident, actions taken, and recommendations for future prevention. Our Microsoft Defender ATP Management service assures you of comprehensive endpoint security, letting you focus on what's most important - driving your business forward.

‍Security Policies and Configuration: Our experts will configure the various Microsoft 365Defender services according to your specific needs and industry best practices. This includes setting up security policies, configuring alert parameters, and tuning the system for optimal protection.

‍User and Entity Behaviour Analytics: We utilize the behavioural analytics capabilities of Microsoft 365 Defender to identify unusual user and entity behaviours that might indicate a security threat.

‍End-user Training: We provide training to your staff on security best practices and how to identify and report potential security threats, fostering a culture of cyber security awareness in your organization.

Our Microsoft 365 Defender Management service ensures you have robust, comprehensive protection for your Microsoft 365 environment. You can focus on your core business operations with the assurance that your digital assets are secure.

Our Microsoft Endpoint Manager service, a comprehensive solution designed to simplify the management and security of your organization's devices, leveraging Microsoft's robust and versatile device management platform.

‍Device Enrolment and Setup: Our team handles the enrolment of new devices and sets them up with your company's necessary configurations. This includes installing requisite software, setting up user accounts, and applying security and compliance policies.

‍Device Management: We manage a wide range of devices including PCs, laptops, mobile devices, and virtual endpoints across various operating systems. Through Microsoft Endpoint Manager, we ensure that all devices adhere to your company's IT standards and policies.

‍Security Configuration: We leverage Microsoft Endpoint Manager's security capabilities to protect your devices. This includes setting up data encryption, managing firewall and antivirus settings, and configuring device compliance policies to ensure a secure environment.

‍Application Management: We oversee the distribution of applications to your devices. This includes remotely installing, updating, and uninstalling applications as well as managing application settings and permissions.

‍Policy and Compliance Management: Our team ensures all devices comply with your IT policies by setting up and enforcing compliance policies through Microsoft Endpoint Manager. Devices not meeting compliance standards can be automatically remediated or disconnected from company resources.

‍Remote Troubleshooting: We provide prompt support and troubleshooting for device-related issues. Through Microsoft Endpoint Manager, we can remotely diagnose and resolve problems to minimize downtime.

‍Reporting and Analytics:We provide regular reports on device compliance, usage, and security, utilizing the analytics capabilities of Microsoft Endpoint Manager. This helps you understand your device landscape and our efforts in managing and securing it.

Our Microsoft Endpoint Manager service takes the burden of device management off your shoulders, allowing youto focus on your core business activities with the confidence that your devices are well managed and secured.

Our Azure Active Directory (AzureAD) Management service, a solution crafted to modernize your identity management and enhance the security of your digital resources using Microsoft's cloud-based identity and access management service.

‍User and Group Management: Our team takes responsibility for managing users and groups in Azure AD. This includes creating, updating, and removing user accounts and groups, as well as managing user attributes and permissions.

‍Single Sign-On (SSO) and Multi-Factor Authentication (MFA): We facilitate seamless access to applications with Single Sign-On and enhance security with Multi-Factor Authentication, providing your users with a blend of convenience and protection.

‍Identity Governance: We implement identity governance strategies that include managing user identities, monitoring access rights, and maintaining audit logs. This ensures that only authorized individuals have access to your digital resources.

‍Application Integration: We oversee the integration of your applications with Azure AD, ensuring your users can securely access and use the applications they need with their AzureAD credentials.

‍Conditional Access and Identity Protection: By setting up Conditional Access policies and leveraging Azure AD Identity Protection, we ensure the right people access the right resources under the right conditions, further protecting your organization from security threats.

‍Support and Troubleshooting: Our service includes prompt and responsive support for any issues related to Azure AD. Whether it's resolving access issues, troubleshooting synchronization problems, or assisting with password resets, our expert team is here to help.

Our Azure Active Directory Management service ensures a secure, streamlined identity management experience, enabling you to focus on what truly matters – driving your business forward.

Our Microsoft Purview Compliance Portal service, specifically designed to enhance your data governance and compliance using Microsoft's comprehensive data governance service, Microsoft Purview.

‍Data Cataloguing: Our team helps catalogue all your data assets across on-premises, multi-cloud, and SaaS (Software as a Service) sources using Microsoft Purview. This ensures your data is easily discoverable, understandable, and governed.

‍Data Classification and Labelling: We leverage Microsoft Purview's automated data classification and labelling capabilities to identify and label sensitive information. This aids in data protection and regulatory compliance.

‍Compliance Management: We assist in monitoring and enforcing compliance across your data landscape. With Microsoft Purview, we can manage and monitor your data, ensuring it adheres to data protection laws and industry regulations.

Data Lineage: We utilize Microsoft Purview's data lineage features to provide visibility into your data's lifecycle. This enables better decision-making, improves data quality, and aids in regulatory compliance.

‍Access and Security Policy Management: We manage access and security policies for your data using Microsoft Purview. This includes setting up access controls and implementing security policies to protect sensitive information.

‍Insights and Reporting: We provide insights into your data landscape with detailed reports on data usage, data sensitivity, compliance status, and more. This gives you a clear view of your data governance and our efforts to manage it effectively.

‍Support and Troubleshooting: Our service includes prompt and responsive support for any issues related to Microsoft Purview. Whether it's managing data sources, troubleshooting classification issues, or assisting with policy management, our expert team is ready to help.

By entrusting us with your Microsoft Purview Compliance Portal management, you can focus on your core business operations with the assurance that your data governance and compliance is in competent hands.

Our Microsoft Teams or Ring Central VoIP Management service, exclusively designed to provide seamless, reliable, and efficient communication leveraging these industry-leading VoIP platforms.

‍Platform Specific Configuration: Our team handles the initial setup and configuration of either Microsoft Teams or Ring Central based on your choice. This includes user account setup, call settings adjustments, and customization of the system to cater to your unique communication requirements.

‍User Management: We administer user accounts on your chosen VoIP system, encompassing the creation, updating, or removal of users. User permissions and access rights are managed to ensure each user has the appropriate level of access.

‍Call and Meeting Management: We meticulously oversee functionalities like call routing, call forwarding, voicemail settings, and conference meetings, promising you a smooth, uninterrupted calling and meeting experience.

‍Integration Management: We integrate your selected VoIP system with other business applications for a seamless communication experience. This can range from CRM systems to email clients or other collaboration tools, tailored as per your business needs.

Security Management: Our team is dedicated to the protection of your communications and configures security settings on your chosen VoIP system accordingly. This includes encryption settings, two-factor authentication, and controlled access.

‍Troubleshooting and Support: We ensure prompt support for any issues related to your Microsoft Teams or RingCentral VoIP system. Be it call quality issues, connection problems, or software glitches, our team is prepared to address them swiftly to prevent communication disruptions.

Training and Assistance: Our service includes training your staff on leveraging the VoIP system effectively. We offer guidance on making calls, setting up meetings, managing contacts, and utilizing other features of the system. Our Microsoft Teams or Ring Central VoIP Management service guarantees an efficient and secure communication experience, enabling you to concentrate on your business growth.