Agree the questions
Confirm the website, audiences, priorities, access available, scope, and how findings will be presented.
Find the friction, unclear content, and technical issues that deserve attention first.
The scope is agreed around the website, its audiences, and the questions you need the audit to answer.
Nothing begins until the website, audiences, access, output, and cost are clear.
Confirm the website, audiences, priorities, access available, scope, and how findings will be presented.
Examine the agreed areas using practical checks and the experience of a real visitor.
Receive clear findings and recommended actions ordered by importance and practical value.
Tell us what is not working, what has changed, or what you need the website to achieve. We will confirm a sensible audit scope.