Call routing and opening hours
Map the agreed routes for incoming calls, including greetings, menus and out-of-hours handling. Confirm the features and subscription needed for the proposed setup.
Business phone systems that fit your team
Make it clear how callers reach the right person. We deliver business phone systems with the users, call routes and devices configured around the way your organisation handles calls.
Plan the call before choosing the equipment
Start with what should happen when someone rings: who answers, what callers hear and where calls go when the team is busy or away. The setup should reflect your actual working patterns.
Office and remote users
Plan how people make and receive calls through supported apps or desk phones. Check users, equipment and connectivity so the arrangement works across the locations you need.
Numbers and changeover
Review existing numbers and the provider’s transfer requirements. Coordinate the agreed move, with checks for incoming and outgoing calls and a plan for any transition period.
Administration and support
Agree who manages users, permissions and call-flow changes after handover. Explain how faults reach Arviteni or the service provider and which ongoing work is included.
Introduce the system without guesswork
The phone service, local network and equipment need to work together. We agree the implementation and any dependencies before making changes.
Map how your team takes calls
Review users, locations, numbers, working hours and the existing setup. Identify any equipment or services that rely on the current lines before proposing a change.
Configure and check
Set up the agreed users, devices and call routes. Test the intended caller experience, including busy and out-of-hours scenarios, and confirm the number-transfer arrangements.
Move and support the team
Coordinate the changeover and show people how to use the agreed features. Record the configuration, confirm support contacts and explain how to request later changes.
Account for the connections behind the calls
Cloud calling depends on suitable connectivity and working devices. We include those dependencies in the conversation, particularly where phones are essential to serving customers.
Can we keep our business numbers?
We can review them for transfer to the new service. Availability, account details and timing must be confirmed through the provider’s process before the change is scheduled.
What happens if the office connection fails?
We plan the response around your users, available connections and configured service. That may include an alternative internet connection or supported mobile calling, with the agreed route tested before you rely on it.
Give callers a clear route to your team
Tell us how many people take calls, which numbers you use and what you would like to improve. We will scope the phone service, configuration and support around that.