Access and account problems
Help with sign-in issues, account access, passwords, permissions, and common identity problems that stop people working.
IT support that keeps your people working
A dependable route for reporting workplace technology problems, getting them investigated, and knowing what happens next.
A clear place to get help
Your people should know where to report a problem and receive a useful response during agreed support hours, normally Monday to Friday, 9am to 5pm.
We investigate remotely across the UK where possible, communicate clearly, and explain when an issue needs an onsite visit or separately scoped work.
Devices and applications
Investigation of reported problems affecting workplace computers, peripherals, business applications, and everyday tools.
Microsoft 365
Support for common issues across Outlook, Teams, SharePoint, OneDrive, and the Microsoft 365 services your people rely on.
Connectivity and workplace technology
Help identifying problems with internet access, wireless connections, printers, meeting-room equipment, and connected devices.
Remote investigation and next steps
We work through the reported issue remotely and give you a clear explanation when the resolution sits outside the agreed support scope.
A defined service, without blurred boundaries
Reactive support covers problems your people report. Proactive management and planned change remain visible, separately agreed services.
Included in reactive support
- Phone, email, and remote support during agreed business hours
- Investigation of reported workplace technology problems
- Common access, device, application, Microsoft 365, and connectivity issues
- A clear explanation of the issue, progress, and appropriate next step
Scoped separately when needed
- Proactive monitoring, patching, and device administration
- Managed responsibility for infrastructure, security, and suppliers
- Onsite visits, migrations, hardware refresh, and planned project work
- Dedicated engineer time, extended hours, and 24-hour cover
The entry service starts at £15 per user per month, excluding VAT and subject to fair use. User count, onboarding, included services, and the final monthly cost are confirmed in writing after we review your environment.
When support needs more
Your environment may need proactive management, stronger protection, or planned improvement alongside the reactive service.
We scope those needs separately, explain why they matter, and leave out anything that does not serve your organisation.
Managed ITMonitoring, patching, device administration, and ongoing technology responsibility.
Cyber securityProtection for identities, devices, email, data, and the people using them.
Cloud and infrastructureMicrosoft 365, cloud services, servers, workplace technology, migration, and ongoing management.
Connectivity and dataBusiness internet, wireless, backup, recovery, and continuity built around availability.
Projects and procurementPlanned migrations, workplace changes, hardware refresh, and technology projects.
From first conversation to active support
You will know what is included, what it costs, and how your people should ask for help before support begins.
- 01
Review what you use
We look at your users, devices, systems, licences, and current arrangements so the proposal reflects the environment we will support.
- 02
Agree the route and boundaries
We set out the support hours, included services, user count, monthly price, and the work that would be scoped separately.
- 03
Give people a clear way to ask
We complete onboarding, share the support route with your team, and begin handling reported workplace technology problems.
Support should feel clear before it starts.
Tell us how many people need support and where problems are showing up. We will review your environment and set out the route, boundaries, and monthly cost in writing.