Understand the environment
We review your systems, users, licences, devices, and current support arrangements. The output is a clear picture of what you have and where the gaps sit.
IT support that keeps your people working
Responsive helpdesk support, proactive monitoring, and practical IT management for organisations that need their technology to work reliably, every day.
Dependable support, not just someone to call when things break
Useful IT support means fewer interruptions, clearer technology decisions, and less time spent working around systems that should already be working. It is proactive, not just reactive.
Arviteni provides responsive day-to-day support, proactive monitoring, patch management, device administration, and practical technology planning. We operate as your IT team, strengthen an existing internal function, or take responsibility for a defined part of your environment.
Core IT Support from £15 per user per month
A clear entry point for organisations that need dependable day-to-day cover without unnecessary complexity or hidden cost.
Every organisation we support receives responsive helpdesk access, proactive system monitoring, regular patching, device management, and practical technology guidance. The price scales with your user count, not with the number of times you need help.
- Responsive helpdesk supportPhone, email, and remote assistance from engineers who understand your environment. No call-avoidance scripts, no ticket-limbo.
- Proactive monitoring and maintenanceSystems, endpoints, and critical services watched continuously so issues are caught before they interrupt work.
- Patch managementOperating system and application updates applied on a consistent schedule with rollback planning.
- Device management and enrolmentLaptops, desktops, and workplace devices configured, secured, and kept current through central policy.
- User administrationAccount creation, access changes, licence assignment, and offboarding handled accurately and promptly.
- Technology planning and adviceRegular reviews, practical recommendations, and procurement guidance shaped around your priorities and budget.
What we scope around you
Every organisation is different. The right set of services depends on your size, sector, risk profile, compliance requirements, and commercial objectives, not a predefined package.
Two organisations with the same headcount can have genuinely different technology needs. A small architecture practice handling sensitive client models has a different risk profile to a logistics firm with a vehicle fleet and depot connectivity. A charity with stretched funding needs practical protection without being sold an enterprise security stack designed for a regulated financial service.
The services below are scoped and quoted transparently once we understand your environment. Some you will need. Some you will not. We will explain what each one does, why it might matter, and what it costs, so you can make an informed decision rather than being handed a take-it-or-leave-it bundle.
- Microsoft 365 licensingBusiness Basic through to E5, plus Copilot, Teams Phone, and additional services, sourced, assigned, and managed. We make sure you are on the right licences for the features your team actually uses.
- Cyber security bundleEndpoint protection, email security, identity hardening, security awareness training, and policy development, layered appropriately to your risk profile, not a one-size-fits-all stack.
- Infrastructure and network managementServers, switching, wireless, firewalls, and cloud infrastructure specified, configured, and maintained. Relevant if you run on-premise or hybrid infrastructure.
- Backup and continuityAutomated backup, recovery testing, and continuity planning appropriate to your data and how long you can afford to be without it.
- Project work and procurementMigrations, hardware refresh, system deployment, office moves, and other planned programmes of work, scoped, costed, and delivered outside the support retainer.
Organisations that need dedicated engineer time, 24/7 cover, or comprehensive managed infrastructure typically invest at a higher level. We will recommend the right tier once we understand your environment, not before.
A clear process from first conversation to ongoing support
We take the time to understand your environment before recommending anything. You will know what is changing, why, and what it costs before we begin.
Agree the scope and cost
We propose a support package with a fixed per-user price, a defined list of included services, and transparent pricing for anything scoped separately.
Onboard, monitor, and improve
We bring your environment under management, introduce the support routines, and begin regular reviews that keep technology working for the business.
Tell us what your IT needs to do better
We can help you understand what dependable support should look like for your organisation and put a clear, costed proposal in front of you.