Health and alerts
Evidence
Endpoint check-ins, health information, alerts, and machine timelines.
Action
Prioritise devices that require investigation before a problem becomes disruptive.
ResonaRMM
Our in-house platform for managing Windows devices, connecting monitoring, remote support, compliance, inventory and device history.
Used within Arviteni’s managed IT service.
Follow the life of a device
Day-to-day support becomes more useful when the team can see how a device arrived, what changed, what needs attention, and what work has already taken place.
-
Enrol devices
Bring managed Windows devices into the correct customer environment through controlled enrolment.
-
Monitor their health
Collect health, hardware, software, update, security, and compliance signals over time.
-
Respond when needed
Respond through remote assistance, controlled jobs, scripts, maintenance, and support tickets.
A record that stays with the device
Alerts, machine events, actions and outcomes build a connected history as we monitor and support each device.
Turn device information into action
It connects device information with the support and maintenance work our team needs to carry out.
Operational area
Evidence available
What the team can do
Inventory and compliance
Evidence
Hardware, operating systems, installed software, missing updates, and posture signals.
Action
Find gaps, prepare maintenance, and understand the fleet before making a change.
Remote operations
Evidence
Customer context, device state, previous work, queued jobs, and returned results.
Action
Provide remote assistance or run controlled maintenance with safeguards around access.
Tickets and history
Evidence
Alerts, actions, machine events, support work, and outcomes in one timeline.
Action
Understand what happened, avoid repeated investigation, and retain an operational record.
Work with us on ResonaRMM
ResonaRMM strengthens the managed IT service Arviteni provides directly. We are also open to focused conversations with MSPs, design partners, and organisations facing the same gaps.