Keep devices maintained
Monitor device health, manage updates and maintain settings across the computers your people use. Identify equipment that needs attention and plan replacements before ageing devices become a recurring problem.
Managed IT that keeps your business running
We look after the systems your people rely on and help you decide what needs to work better. From devices and Microsoft 365 to networks and backups, we agree what we manage, how people get help and which changes need your approval.
A clear role in your IT
We can take responsibility for your everyday technology or work alongside your internal IT team. Your agreement names the systems and tasks we manage, the responsibilities your team retains and the suppliers we coordinate with.
The service can cover one area or several. We discuss what your people need and what support is already in place, then agree the responsibilities, ongoing cost and how additional work will be handled. You do not need every service we offer.
Look after Microsoft 365 and access
Manage user accounts, licences and configuration as people join, change roles or leave. Keep access and identity settings aligned with who needs to use each service.
Manage servers and networks
Monitor and maintain the cloud systems, servers, networks and wireless connections in your agreement. Investigate alerts and coordinate follow-up work when a system or connection needs attention.
Keep protection and backups under review
Maintain agreed security controls, check backup results and follow up failed jobs. Plan recovery checks so you can understand what is protected and what would be needed to restore it.
Know what equipment you have
Where asset management is included, keep track of devices, who they are assigned to and what is available for reuse. Use those records to plan purchases, repairs and replacements.
Prepare for people joining and leaving
Agree a process for preparing equipment, setting up accounts and removing access. We handle the systems in our remit and make clear which tasks remain with your team or other providers.
Management and support, working together
Managed IT covers the ongoing work of maintaining your systems. IT support helps your people when something goes wrong. We can bring both into one agreement, with clear responsibilities and a straightforward route to help.
When an issue involves your internet provider, software supplier or another IT partner covered by the service, we coordinate the next steps so you do not have to chase each party yourself.
Supporting growth from 50 to 150 users
Over the years, we supported a care provider’s everyday IT, equipment and Microsoft 365 security as its user base grew. The work included starter and leaver processes, asset records and putting missing security controls in place.
Read the care-provider case studyTurn recurring issues into practical improvements
We identify and discuss improvements both as issues arise and during scheduled reviews. Everyday IT work can reveal ageing equipment, access that slows people down or a process that creates the same problem again. We help you decide what needs attention.
Look beyond the immediate fix
A repeated device fault may point to a replacement. Delays when someone joins may point to unclear access responsibilities. We explain the underlying issue and the options for addressing it.
Set priorities around your work
We discuss the effect on your people, the risks and what each change depends on. You decide the priorities, budget and timing, with enough information to weigh up the next step.
Include everyday improvements
Small fixes and configuration changes are normally included in managed IT. Bigger changes follow change management or a phased implementation, depending on the work. A separate quote may be needed for a specific project; we make that clear before it begins.
If the problem spans a whole process, a Workflow Improvement Review can map the steps, recommend changes and establish how to assess their effect. We agree whether the review and any implementation fit your existing scope or need a separate quote.
Know what we look after
Your agreement defines what is included. Small fixes and configuration changes are normally part of the service. Larger changes need planning and approval; a separate quote applies where the work is a specific project that requires one.
Responsibility
What the agreement covers
Arviteni
What we handle
Your organisation
Access and decisions
Change approval
Projects and material change
Routine operation
Arviteni
Carries out agreed maintenance, monitoring and administration, normally including small fixes and configuration changes.
Your organisation
Provides access and tells us about changes to people, systems or business needs.
Change approval
Not required for routine work already within scope.
Suppliers and dependencies
Arviteni
Follows up issues and coordinates work with the suppliers included in the service.
Your organisation
Retains its supplier contracts and makes purchasing decisions.
Change approval
Required when adding suppliers or making significant contract changes.
Projects and major change
Arviteni
Plans larger changes through change management or phased implementation, making the scope, dependencies and any project costs clear.
Your organisation
Sets priorities and approves the change, timing and any separately quoted project costs.
Change approval
Required for larger changes. A separate quote is only needed for specific projects that fall outside the agreed service.
You receive a written scope and price before the service begins. Change management governs how larger changes are planned and approved; it does not automatically mean an extra charge. Where a specific project needs a separate quote, we agree it with you before starting. We revisit the agreement when your systems or needs change.
Getting started with managed IT
We start with what you have, agree the work that needs doing, then put the service in place.
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Understand your setup
We review your devices, Microsoft 365, infrastructure, suppliers and current arrangements. Tell us what takes up your time and where work gets missed, so we can identify the areas that need attention.
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Agree the service and price
We set out what we will manage, how we will communicate and what it will cost. Support hours, access requirements and any initial remedial work are agreed before you commit.
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Put the service into practice
We arrange access, document your systems and begin maintenance and monitoring. Your team knows who to contact and how to raise anything that needs attention.
Changing IT provider?
Start with a clear record of what you have and who controls it. These are the details to gather before agreeing a handover date.
You do not need every answer before speaking to us. Share what is available, and identify the gaps before committing to scope, price or a start date.
Make the day-to-day IT work easier
Tell us what you use, who looks after it and which problems keep returning. We will help you decide what to hand over, identify any initial work and set out the ongoing service in a clear proposal.