For organisations that need someone to own defined parts of their technology environment, not only respond when something breaks.
A managed agreement records what Arviteni operates, what still relies on your organisation, and which changes need separate approval. The boundary is reviewed as the environment changes.
Owns the systems, services, and operational work agreed.
Provides access, decisions, and relevant internal context.
Not required for routine work already within scope.
Coordinates the suppliers and dependencies named.
Retains duties or contracts that cannot be transferred.
Covers new suppliers or material contract changes.
Identifies needs and defines the proposed work.
Sets priorities and approves material decisions.
Is quoted and agreed before delivery begins.
The final agreement reflects the actual environment. It does not automatically transfer every device, account, supplier, network, or application to Arviteni.
Only need a route for day-to-day technology problems? View IT support.
Two organisations with the same headcount can need very different operating models. The agreement should reflect the technology, internal capability, suppliers, and risks already present.
Depending on the review, responsibility can be built around one area or several connected parts of the environment.
Standards, administration, lifecycle activity, and ongoing operational ownership for agreed workplace devices and tools.
Agreed responsibility for licensing, configuration, access, identity controls, and the Microsoft services people rely on.
Management of defined cloud, server, network, wireless, and connectivity services that need a clear operational owner.
Ongoing responsibility for agreed protection, recovery, review, and continuity activities within the managed scope.
A defined role in coordinating technology suppliers, escalations, reviews, and decisions where the agreement calls for it.
The service is defined before responsibility moves, then reviewed as the environment and organisation change.
We understand the people, systems, services, suppliers, dependencies, current support, and risks around the proposed responsibility.
The proposal defines inclusions, dependencies, communication, access, review points, price, and work requiring separate approval.
We work within the agreed model and review the scope when the environment changes rather than allowing ownership to drift.
Tell us what your team owns today, where the gaps sit, and which parts of the environment need a clearer operator. We will help define an appropriate working model.