Keep devices maintained
Monitor device health, manage updates and maintain settings across the computers your people use. Identify equipment that needs attention and plan replacements before ageing devices become a recurring problem.
Managed IT that keeps your business running
We look after the systems your people rely on and help you decide what needs to work better. From devices and Microsoft 365 to networks and backups, we agree what we manage, how people get help and which changes need your approval.
A clear role in your IT
We can take responsibility for your everyday technology or work alongside your internal IT team. Your agreement names the systems and tasks we manage, the responsibilities your team retains and the suppliers we coordinate with.
The service can cover one area or several. We discuss what your people need and what support is already in place, then agree the responsibilities, ongoing cost and how additional work will be handled. You do not need every service we offer.
Look after Microsoft 365 and access
Manage user accounts, licences and configuration as people join, change roles or leave. Keep access and identity settings aligned with who needs to use each service.
Manage servers and networks
Monitor and maintain the cloud systems, servers, networks and wireless connections in your agreement. Investigate alerts and coordinate follow-up work when a system or connection needs attention.
Keep protection and backups under review
Maintain agreed security controls, check backup results and follow up failed jobs. Plan recovery checks so you can understand what is protected and what would be needed to restore it. You have a backup. How would you get back to work?
Know what equipment you have
Where asset management is included, keep track of devices, who they are assigned to and what is available for reuse. Use those records to plan purchases, repairs and replacements.
Prepare for people joining and leaving
Agree a process for preparing equipment, setting up accounts and removing access. We handle the systems in our remit and make clear which tasks remain with your team or other providers.
Management and support, working together
Managed IT covers the ongoing work of maintaining your systems. IT support helps your people when something goes wrong. We can bring both into one agreement, with clear responsibilities and a straightforward route to help.
When an issue involves your internet provider, software supplier or another IT partner covered by the service, we coordinate the next steps so you do not have to chase each party yourself.
Know what we look after
Your written agreement sets out what we manage, what stays with your team and the price. These are the responsibilities we clarify before the service begins.
Change management does not automatically mean an extra charge. We agree any separately quoted project before starting, and revisit your service scope as your needs change.
Turn recurring issues into practical improvements
We identify and discuss improvements both as issues arise and during scheduled reviews. Everyday IT work can reveal ageing equipment, access that slows people down or a process that creates the same problem again. We help you decide what needs attention.
Look beyond the immediate fix
A repeated device fault may point to a replacement. Delays when someone joins may point to unclear access responsibilities. We explain the underlying issue and the options for addressing it.
Set priorities around your work
We discuss the effect on your people, the risks and what each change depends on. You decide the priorities, budget and timing, with enough information to weigh up the next step.
If recurring issues involve several people or systems, we can review the whole workflow. We agree whether that work fits your managed service or needs a separate scope.
Getting started with managed IT
We start with what you have, agree the work that needs doing, then put the service in place.
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Understand your setup
We review your devices, Microsoft 365, infrastructure, suppliers and current arrangements. Tell us what takes up your time and where work gets missed, so we can identify the areas that need attention.
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Agree the service and price
We set out what we will manage, how we will communicate and what it will cost. Support hours, access requirements and any initial remedial work are agreed before you commit.
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Put the service into practice
We arrange access, document your systems and begin maintenance and monitoring. Your team knows who to contact and how to raise anything that needs attention.
One agreement across your locations
Based in Nottingham, we work with organisations across the UK. One agreement can cover several offices, with the locations, systems, support hours and responsibilities set out before work begins. Remote access is prepared during onboarding where it forms part of the service.
We travel nationwide for onsite support and projects, arranging visits with notice around the work required, availability and agreed costs. International sites can also be considered within the scope. Overseas visits are quoted separately and only arranged once you approve the cost.
Changing IT provider?
Start with a clear record of what you have and who controls it. These are the details to gather before agreeing a handover date.
Check the current agreement
Find the service scope, notice and renewal dates, and any arrangements for handing over documentation or returning equipment. Record which licences and services are supplied through the existing provider.
Confirm ownership and access
Identify who controls the Microsoft 365 tenant, domain registration, DNS, devices, networks and backups. Record named owners and an authorised route for transferring access; use an agreed secure method for credentials.
Collect the operational picture
Gather the device and user inventory, supplier contacts, system documentation, backup arrangements and unresolved incidents. Flag any planned changes or critical dates that could overlap with the transition.
Agree how responsibility changes hands
Set out who handles support during the transition, which access must be available and how the handover will be checked. The schedule should follow those dependencies. A change of provider may also reveal remedial work that needs separate approval.
You do not need every answer before speaking to us. Share what is available, and identify the gaps before committing to scope, price or a start date.
Managed IT in practice
Examples of supporting a growing organisation, taking over an existing setup and managing devices across locations.
Make IT easier for your team
Tell us about your team, the systems you use and where you need more support.
We’ll discuss what you want us to manage, what stays with your team and any work needed to get started.