Who we are
This policy explains how Arviteni Ltd handles personal information when you visit this website, contact us, or discuss working with us. We are the controller, which means we decide how and why that information is used.
Arviteni Ltd is registered in England and Wales under company number 12255133. Our registered office is Greetwell Place, 2 Lime Kiln Way, Lincoln, LN2 4US. We operate from Nottingham.
For a privacy question or request, email info@arviteni.co.uk or call 0115 857 6713. You can also read about your rights below.
Information we collect
When you contact us. We may collect your name, organisation, role, email address, phone number, enquiry type and the details in your message. If we work together, we may also keep correspondence, proposals and service records needed to manage that relationship.
When you visit the website. Our website and providers may process your IP address, browser and device details, access times, requested pages and security events. This helps deliver the website, diagnose problems and prevent abuse.
If you agree to analytics. Microsoft Clarity records interactions such as clicks and scrolling, and creates heatmaps and session replays to help us improve the website. See cookies and analytics below.
You do not have to contact us or complete a form. Required fields give us the details needed to handle your enquiry; without them, we may be unable to respond.
How and why we use it
Data protection law requires a lawful basis for using personal information. These are the purposes and bases that apply here.
- Responding to enquiries
- Our legitimate interests in answering business enquiries. If you ask about entering a contract with us personally, we may also use your information to take those steps at your request.
- Providing services
- Performance of a contract where you are a party to it, or our legitimate interests in delivering and managing services for the organisation you represent.
- Protecting the website and systems
- Our legitimate interests in preventing misuse, investigating problems and keeping services reliable and secure.
- Keeping required records
- Legal obligations, including applicable accounting and tax requirements, and our legitimate interests in governance and handling legal claims.
- Optional website analytics
- Your consent. Microsoft Clarity loads only after you agree to analytics. You can change that choice through our cookie preferences.
- Optional updates
- Your consent where we specifically invite you to opt in. You can withdraw it at any time.
Sharing and international transfers
We do not sell personal information. We share it where needed with providers of hosting, forms, email, security, analytics and business systems.
- ResonaFlow provides website operations, form processing and privacy controls.
- Cloudflare Turnstile checks contact-form submissions for automated abuse.
- Microsoft Clarity provides optional analytics after you agree to it.
Where providers act on our instructions, they must handle information under the terms of our agreement. Providers may also have their own data-processing purposes, as described in their privacy information. Read Microsoft’s privacy statement and Cloudflare’s Turnstile privacy information.
We may also disclose information where required by law, to protect legal rights, or as part of a business reorganisation.
If a supplier processes information outside the UK, we use an applicable adequacy regulation or an approved contractual safeguard, such as the UK International Data Transfer Agreement or UK Addendum, where required. Contact us for details of the safeguard relevant to your information.
How long we keep it
Website enquiries: normally up to 24 months after the last meaningful contact.
Customer and supplier records: for the duration of the relationship, and afterwards where needed for legal, tax, accounting, security or dispute purposes.
Technical and security records: according to the diagnostic need, the seriousness of an event and the retention controls in the relevant service.
We delete or anonymise information when it is no longer required. Cookie and browser-storage durations are listed in our cookie declaration.
Keeping information secure
We use proportionate technical and organisational controls to protect personal information. These include controlled access, maintained systems, secured hosting, monitoring, and recovery arrangements where appropriate to the service and risk.
No online service can remove every risk. If we identify a personal data breach, we assess it and notify affected people or the Information Commissioner's Office where the law requires us to do so.
Your rights
Depending on the circumstances and lawful basis, you can ask us to:
- Give you access to your personal information and a copy of it.
- Correct inaccurate or incomplete information.
- Delete information or restrict how we use it.
- Provide certain information in a portable format.
You can also withdraw consent where we rely on it. This does not affect the lawfulness of processing before you withdrew it.
Your right to object
You can object to processing based on legitimate interests. We will stop unless we can demonstrate compelling legitimate grounds or need the information for legal claims.
You can always object to the use of your information for direct marketing.
To make a request, email info@arviteni.co.uk or use the contact details below. We may need to confirm your identity before acting on it.
Automated decisions
We do not use information submitted through this website to make solely automated decisions that produce legal or similarly significant effects. If this changes, we will explain the logic, significance, and likely consequences before the processing begins.
Contact and complaints
For a privacy request or concern, contact us using whichever method suits you:
- info@arviteni.co.uk
- Phone
- 0115 857 6713
- Post
- Arviteni Ltd, Greetwell Place, 2 Lime Kiln Way, Lincoln, LN2 4US.
We would appreciate the opportunity to address a concern directly. You also have the right to complain to the Information Commissioner’s Office (ICO).
Visit the ICO complaints service, call 0303 123 1113, or write to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Changes to this policy
We review this policy when our services, suppliers, or legal obligations change. If we plan to use personal information for a materially different purpose, we will update the policy and bring the change to the attention of affected people where required.