Privacy policy

1. Who we are

Arviteni Ltd is the controller of personal information described in this policy. We provide technology services to organisations from our base in Nottingham, United Kingdom.

2. Information we collect

When you contact us, we may collect your name, organisation, email address, phone number, enquiry type, and the information included in your message. Our website and hosting providers may also process limited technical information such as an IP address, browser type, device information, access time, and requested pages for security, diagnostics, and service delivery.

3. How and why we use it

We use personal information to understand and respond to enquiries, discuss potential services, provide requested services, maintain website security, diagnose technical issues, and meet legal or regulatory obligations.

Our legal basis will usually be taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, or our legitimate interests in operating, securing, and improving our business. Where we rely on consent, you may withdraw it at any time.

4. Who we share information with

We do not sell personal information. We may share it with trusted suppliers that help us operate the website, forms, email, security, and business systems. Website enquiries are processed and stored through ResonaFlow and may be delivered through our email provider. Security checks may also be provided by Cloudflare where enabled. These providers may only use the information to deliver their contracted services.

We may also disclose information where required by law, to protect legal rights, or in connection with a business reorganisation. If a provider processes information outside the United Kingdom, we use an appropriate legal safeguard where required.

5. How long we keep it

Routine website enquiries are normally kept for up to 24 months after the last meaningful contact. We may retain relevant records for longer where they form part of an active customer relationship, are needed to establish or defend legal claims, or must be kept to meet legal, tax, accounting, or security obligations. Information is deleted or anonymised when it is no longer required.

6. Cookies and analytics

This website does not currently use advertising or behavioural tracking cookies. Essential technologies may be used for security and features such as form protection. If optional analytics are introduced, they will remain disabled until any required consent has been obtained, and this policy will be updated.

7. Your rights

Depending on the circumstances, UK data protection law may give you the right to access, correct, erase, restrict, or object to the use of your personal information, and to receive certain information in a portable format. You may also withdraw consent where consent is the legal basis.

You can raise a concern with the Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

8. Contact us about privacy

For a privacy request or question, email info@arviteni.co.uk, call 0115 857 6713, or write to Arviteni Ltd in Nottingham, United Kingdom.

9. Changes to this policy

We may update this policy when our services, suppliers, or legal obligations change. The date at the top of this page shows when it was last revised.