Privacy policy

Arviteni Ltd is the controller of the personal information described in this policy. Arviteni Ltd is registered in England and Wales under company number 12255133. Its registered office is Greetwell Place, 2 Lime Kiln Way, Lincoln, LN2 4US.

We operate from Nottingham and provide technology services to organisations across the United Kingdom. You can contact us at info@arviteni.co.uk or on 0115 857 6713.

When you contact us, we may collect your name, organisation, role, email address, phone number, enquiry type, and the information included in your message. If a conversation develops into work, we may also hold correspondence, proposals, service records, and other information needed to manage that relationship.

Our website and service providers may process limited technical information including an IP address, browser and device information, access time, requested pages, and security events. This supports reliable delivery, diagnostics, abuse prevention, and security.

You are not under a statutory obligation to provide information through our website. Fields marked as required are needed to route and respond to the enquiry. Without them, we may not be able to respond or take the requested next step.

We use personal information only where we have a lawful reason. The basis depends on what you ask us to do and the relationship that follows.

Responding to an enquiry

Steps taken at your request before a contract, and our legitimate interests in responding to business enquiries.

Providing and managing services

Performance of a contract and our legitimate interests in operating the service responsibly.

Protecting the website and systems

Our legitimate interests in security, diagnostics, preventing misuse, and maintaining reliable services.

Keeping required records

Compliance with legal obligations and our legitimate interests in accounting, governance, and handling legal claims.

Optional updates

Consent where we specifically invite you to opt in. You may withdraw that consent at any time.

We do not sell personal information or use it for third-party advertising. We share information only where this is needed with suppliers that provide website hosting, forms, email, security, and business systems. Website enquiries are processed through ResonaFlow, delivered through our email services, and may be checked by Cloudflare security services where enabled.

Suppliers may process information only to provide their contracted service. We may also disclose information where required by law, to protect legal rights, or as part of a business reorganisation.

If a supplier processes information outside the United Kingdom, we use an applicable adequacy regulation or an approved contractual safeguard, such as the UK International Data Transfer Agreement or UK Addendum, where required. Contact us if you would like more information about the safeguard relevant to your information.

Routine website enquiries are normally kept for up to 24 months after the last meaningful contact. Records connected with an active customer or supplier relationship may be kept for the duration of that relationship and afterwards where required for legal, tax, accounting, security, or dispute purposes.

Technical and security records are kept according to the diagnostic need, the seriousness of an event, and the retention controls available within the relevant service. Information is deleted or anonymised when it is no longer required.

This website does not currently use advertising or behavioural tracking cookies. Essential technologies may be used for security, service delivery, and features such as form protection.

If optional analytics or similar technologies are introduced, they will remain disabled until any required consent has been obtained. This policy will be updated before that processing begins.

We use proportionate technical and organisational controls to protect personal information. These include controlled access, maintained systems, secured hosting, monitoring, and recovery arrangements where appropriate to the service and risk.

No online service can remove every risk. If we identify a personal data breach, we assess it and notify affected people or the Information Commissioner's Office where the law requires us to do so.

Depending on the circumstances and lawful basis, you may have rights to access, correct, erase, or restrict the use of your personal information, to receive certain information in a portable format, and to withdraw consent.

You have the right to object to processing based on legitimate interests. If you object, we will stop that processing unless we can demonstrate compelling legitimate grounds or need the information for legal claims.

To exercise a right, contact us using the details below. We may need to confirm your identity before acting on a request.

We do not use information submitted through this website to make solely automated decisions that produce legal or similarly significant effects. If this changes, we will explain the logic, significance, and likely consequences before the processing begins.

For a privacy request or concern, email info@arviteni.co.uk, call 0115 857 6713, or write to Arviteni Ltd at the registered office shown above. We would appreciate the opportunity to address a concern directly.

You also have the right to complain to the Information Commissioner's Office. Visit the ICO complaints service, call 0303 123 1113, or write to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

We review this policy when our services, suppliers, or legal obligations change. If we plan to use personal information for a materially different purpose, we will update the policy and bring the change to the attention of affected people where required.